Legal Information


Terms & Conditions of Business

Salon & Spa Policies

Should you need to cancel your appointment please give us a courtesy call 24 hours prior to your appointment, so that our wait-listed clients may be booked. The booking fee for our spa packages, Inoar or Aveda retexturising treatments and Bridal packages requires a 50% deposit—refundable when given a minimum of 24 hours notice of cancellation.

All guests will be required to have a colour patch test 48 hours in advance if using Aveda colour. This will allow for any irritations to present themselves ensuring safety for both our clients and the salons.


Gift Certificates and Gift Wrapping

Why not purchase a gift certificate, hair or skin care gift boxes for that special person and we will gift wrap that purchase for you!


Cancellation Policy and Deposits

Should you need to cancel your appointment please give us a courtesy call at least 24 hours prior to your visit. A 50% deposit is required for all bookings made at the last minute, cancellation or no show. We require a 50% deposit for all packages, hair straightening / perming / extensions / group bookings.


Patch Test Policy

As part of our colour and Brazilian Keratin services we require all guests to have a patch test at least 48 hours in advance of the colour appointment. This is a mandatory policy to ensure total health and safety for all our clientele.


Special Offers

Jo Banks Salon and Spa offer discounts and other incentives at most times of the year. You can find this month's special offers here.  We have a permanent offer for our Refer a Friend loyalty scheme:


**Refer a Friend T&C's: Can only be used by a friend that has not visited the Jo Banks Salon & Spa before. For hair or spa services only and cannot be used in conjunction with any other offers. You will receive 20% of once your friend has redeemed the offer. Minimum £50 spend.


Other Terms and Conditions for each of our other special offers vary from offer to offer.  Please contact Jo Banks for our more information on our special offers.




The Jo Banks Salon & Spa website is provided on an "as is" basis without warranties of any kind, either express or implied. This website makes available information on hair and beauty treatments, services and products.

By accessing and utilizing this site, you accept to be bound by the following terms and conditions, so please carefully read this section before proceeding. The Jo Banks Salon & Spa website reserves the right to change, modify, add or remove portions of these terms at any time and make changes to the services described in the Site at any time and without notice or liability. Please check periodically for changes. Your continued use and/or access to this site following changes to this policy and/or conditions will mean that you accept those changes.


Using the response facilities on our web site signifies your consent to us collecting personal information.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, the Jo Banks Salon & Spa website has used appropriate industry standard procedures to safeguard the confidentiality of Your personal information. However, no data transmitted over the Internet can be 100% secure. As a result, while we strive to protect your personal information, the Jo Banks Salon & Spa cannot guarantee the security of any information that you transmit to us or from our sponsors and you do so at your own risk.

This agreement constitutes the entire agreement between you and the Jo Banks Salon & Spa website in connection with general registration on and supersedes all prior agreements between the parties regarding the subject matter contained herein. If any provision of this agreement is found invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions of this agreement will remain in force. No failure of either party to exercise or enforce any of its rights under this agreement will act as a waiver of such rights.


It is the policy of the Jo Banks Salon & Spa website to respond expeditiously to claims of intellectual property infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act ("DMCA") and other applicable intellectual property laws. For any suspected notices of claimed infringement please notify us via our website contact form or write to us at: Jo Banks Salon & Spa, 30 Chequer Street, St Albans, Herts AL1 3YD. Alternatively, you can telephone 01727 837077.


All logos and marques shown on this site are all registered trademarks. Brands and logos shown on the site may not be used in any form without written consent of their owner. Any violations will be prosecuted. All of the information presented on this site may be downloaded, copied and printed, if the information is used for non-commercial purposes only and that no modifications are made. Any copy or partial copy must include the individual copyright notices of each and every company. Unauthorized use of any of information is strictly prohibited.


The Jo Banks Salon & Spa website does not accept liability for content of third party sites that may be accessible from the site via hyperlinks. The user is exclusively liable for their use.


If you have a question, of any type, about the Jo Banks Salon & Spa website or privacy policy or the use to which we put information we gather, please contact us via our website contact form or write to us at: 30 Chequer Street, St Albans, Herts AL1 3YD.  Alternatively, you can telephone 01727 837077.

We welcome your views about the website and our Privacy Policy. You can contact us with any queries, complaints or comments.


Our address:

30 Chequer Street, St Albans, Herts AL1 3YD

Telephone 01727 837077

Review of these policies:  The Jo Banks Salon & Spa website keeps this Policy under regular review. This Policy was last updated in May 2018.

“I was really happy with the service and friendly welcoming atmosphere.
I look forward to my next visit.”

- Christine Patmore

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